Most companies are losing customers at predictable, fixable moments and have no system to catch them. I find the leak, rank what to fix first by impact and effort, and build the system that stops it. Apparel, DTC, hospitality, multi-location retail, and subscription businesses doing $10M–$75M. You work directly with me on every engagement. No handoffs, no account managers.
Where I've Done This Work
What I Do
Most revenue leaks aren't mysterious — they're just unmeasured. I find the specific moments where customers disengage, rank the fixes by impact and effort, and we start with what moves the needle fastest.
Not sure where to start
Bring your numbers. We look at where your customers are coming from, where they are dropping off, and what it is costing you. You leave with a clear picture of your biggest revenue leak and three specific things to fix. Within 48 hours you get a written summary of findings and next steps.
01
A focused analysis of your top three customer touchpoints. Where people engage, where they drop off, and what it costs you. Delivered as a written report with a live 90-minute review and Q&A. The right place to start if you know customers are leaving but aren't sure why.
What you bring: Basic customer data, recent revenue numbers, any existing email or CRM metrics.
What you get: Written findings and a prioritized list of fixes, delivered within one week. Live review session included.
Timeline: 1–2 weeks
02
The execution layer. We build the actual system: customer segments, automated email flows, re-engagement sequences, and win-back logic for customers about to leave. Most companies have the tools. They just don't have the system.
What you bring: An existing email or CRM platform (Klaviyo, HubSpot, Salesforce, or similar).
What you get: A fully built, tested, and live retention system — segments, automations, and win-back flows — generating revenue before the engagement ends.
Timeline: 2–4 months
03
A clear plan for growing revenue from the customers you already have — who's most valuable, how to get them spending more, and a 90-day roadmap your team can run.
What you bring: A working business with an existing customer base and a team ready to execute.
What you get: A 90-day growth plan with clear owners, timelines, and success metrics.
Timeline: Project-based
Client Voice
What separates Oriana from consultants I have worked with is that she thinks in revenue, not in tactics. She doesn't come in with a playbook. She comes in with the right questions, builds something specific to your business, and the work pays for itself.
CMO
DTC Subscription Brand · $80M–$100M revenue
We knew we needed to grow but didn't know who we should actually be going after. Oriana went into the data, identified our ideal customer profile, built the targeting strategy around it, and gave us a clear plan to act on. We stopped guessing.
President & Founder
Wealth Management Firm · $5M–$10M revenue
About
I've spent 15 years inside consumer brands — apparel, DTC, hospitality, and multi-location retail — watching the same problem play out. Companies pour everything into getting customers and almost nothing into keeping them. At Grunt Style, I cut churn in half and helped build a loyalty and retention program that became 60% of revenue. That's the work I do.
Amiti means trusted partner. I take on a small number of clients at a time, work directly on every engagement, and stay until the numbers move.
Let's Talk
Oriana Roberts — Amiti Group
Reach me directly
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